Visitation Rule Changes
Please note that as things change rapidly, Q&As and guidelines will be updated. Review this website often to ensure you have the most up to date information or consult your leader if you have concerns or identify discrepencies.
In response to the COVID-19 pandemic, Providence Health Care is working closely with the Ministry of Health and BC’s other health authorities to protect the health of all British Columbians, particularly the most vulnerable, in our Long Term Care and Acute Care settings.
For Long Term Care (LTC):
An order was issued on March 20th by Vancouver Coastal Health’s Medical Health Officer which changes the visiting policy in Long Term Care effective immediately.
The order directs us to deny access to any and all visitors to LTC, with the limited exception of the immediate family members of a resident who is clinically assessed to be at end of life and the spiritual advisor to this resident, in which case such individuals will be subject to enhanced screening for COVID-19.
Residents of our long-term care facilities and their families can find more information here.
For Acute Care:
Effective immediately, Providence is restricting all visitors to Acute Care inpatients to essential visits only. Essential visits include:
- Visits for compassionate care, including critical illness, palliative care, hospice care, and end of life.
- Visits paramount to the patient or client’s physical care and mental well-being, including:
- Assistance with feeding, mobility, personal care;
- Communication assistance for persons with hearing, visual, speech, cognitive, intellectual or memory impairments;
- Assistance by designated representatives for persons with disabilities, including provision of emotional support;
- Visits for supported decision-making;
- Visits for pediatric care, labour and delivery;
- Existing registered volunteers providing the services described above.
- Visits required to move belongings in or out of a client’s room.
- Police, correctional officers and peace officers accompanying a patient/client for security reasons.
All Providence Health Care sites have controlled access protocols in place and all visitors can expect to be asked the reason for their visits and may not gain access to the site, based on the above criteria.
Please view the following guidelines and algrorithm documents for reference (created May 11, 2020):
- Guidelines for Visitation during COVID-19 to Support Compassionate and End of Life Visitation
- Patient Requests for Visitation during COVID-19 in Acute Care - Algorithm
- Patient Requests for Visitation during COVID-19 in LTC - Algorithm
Talking points for switchboard, security, volunteers, visitor info desks and administration are available, along with signs:
- PHC Acute (SPH + MSJ) Visitor talking points Updated March 21, 2020 (PDF)
- PHC Long-Term Care Seniors Visitor talking points (PDF)
- COVID-19 Door Poster in English (PDF)
- COVID-19 Door Poster in English, Farsi and Chinese (PDF)
- Personal Protective Equipment (PPE)
- Testing and Laboratory
- Infection Prevention & Control for Surgical Procedures
- Acute Care
- Hand Hygiene
- Triage and Assessment
- Environmental Considerations
- Long Term Care Specific Information
- Ambulatory Care
- Community Resources
- Admitted Patients
- Care of the Deceased
- Travel Advisories
- Greeter Program Information
- Risk Mitigation in the Context of Dual Public Health Emergencies
- Visitation Rule Changes
If you need to reach PHC’s Infection Prevention and Control Team (IPAC), please call local 69357. Do not contact individual IPAC team members.