Q&A for Volunteers

Please note that as things change rapidly, Q&As and guidelines will be updated. Review this website often to ensure you have the most up to date information or consult your leader if you have concerns or identify discrepancies. 


Do I need to wear a mask while volunteering to protect myself, the patients and/or the residents? 

No, you don’t need to wear a mask unless you are unable to maintain a two-metre distance. Please remember that you should stay home if you have any symptoms.

Can volunteers get coronavirus disease from handling money at the gift shop?  

Handling money will not lead to an infection with COVID-19, provided the individual cleans their hands before they touch their mouth, nose or eyes, which can act as an entry point for the virus.

Whenever you have touched surfaces, money or other people, wash your hands before you touch your face, take care of other people, or prepare food. Listen to Dr. Eleni Galanis answer this question.

One strategy to mitigate the handling of cash is to use the “tap” feature for credit card purchases whenever possible.

If I have any questions or concerns about workplace safety, who can I contact?  
Volunteers can contact their Volunteer Coordinator, and/or Employee Safety ( can support volunteers through this process and answer any questions they might have.  Volunteers will also continue to receive updates through Better Impact as well as from their Volunteer Coordinators at their sites.
What do I do if I think I have coronavirus disease?  
If you have been travelling and you become ill or become ill after you return home, please tell your health care provider about your recent travel and your symptoms. You should also tell your provider if you had close contact with a sick person or had another high-risk exposure such as direct contact with animals. Reported signs and symptoms include fever, coughing and difficulty breathing. If you wish to visit your primary care provider's office, a walk-in clinic or public health unit, please call them before your visit so they can prepare for your arrival. You can also call 8-1-1 to speak with a registered nurse to help answer any health-related questions. Please do not volunteer if you feel sick or have symptoms.
Volunteer Updates  
Volunteer Update: March 17, 2020
This page last updated May 27, 2020 5:49pm PDT