Q&A for Volunteers

Please note that as things change rapidly, Q&As and guidelines will be updated. Review this website often to ensure you have the most up to date information or consult your leader if you have concerns or identify discrepancies. 


Do I need to wear a mask while volunteering to protect myself, the patients and/or the residents? ↓

Masks should be used by sick people to prevent transmission to other people. A mask will help keep a person's droplets in (i.e., if they cough or sneeze).

It may be less effective to wear a mask in the community when a person is not sick themselves. Masks may give a person a false sense of security and are likely to increase the number of times a person will touch their own face (e.g., to adjust the mask).

Health-care workers may wear surgical masks, eye protection and gowns in order to protect themselves and other patients when providing clinical care. In addition to this, during health-care procedures in which aerosol sprays may be generated (for example, when giving certain inhaled medications), health-care workers should wear specialized masks. 

Can volunteers get coronavirus disease from handling money at the gift shop?  ↓

Handling money will not lead to an infection with COVID-19, provided the individual cleans their hands before they touch their mouth, nose or eyes, which can act as an entry point for the virus.

Whenever you have touched surfaces, money or other people, wash your hands before you touch your face, take care of other people, or prepare food. Listen to Dr. Eleni Galanis answer this question.

One strategy to mitigate the handling of cash is to use the “tap” feature for credit card purchases whenever possible.

If I have any questions or concerns about workplace safety, who can I contact?  ↓
Volunteers can contact their Volunteer Coordinator, and/or Employee Safety (scoughlin@providencehealth.bc.ca) can support volunteers through this process and answer any questions they might have.  Volunteers will also continue to receive updates through Better Impact as well as from their Volunteer Coordinators at their sites.
Can we carry small hand sanitizers with us on shift at all times?  ↓
Having access to alcohol-based hand rub is important. That is why PHC makes every effort to place dispensers in critical locations. Carrying your own supply of hand sanitizer is up to each individual. It is important to make sure that the hand sanitizer you carry has at least 60% alcohol. Soap and water handwashing for at least 20 seconds, and drying with disposable paper towels is also a recommended approach.
What do I do if I think I have coronavirus disease?  ↓
If you have been travelling and you become ill or become ill after you return home, please tell your health care provider about your recent travel and your symptoms. You should also tell your provider if you had close contact with a sick person or had another high-risk exposure such as direct contact with animals. Reported signs and symptoms include fever, coughing and difficulty breathing. If you wish to visit your primary care provider's office, a walk-in clinic or public health unit, please call them before your visit so they can prepare for your arrival. You can also call 8-1-1 to speak with a registered nurse to help answer any health-related questions. Please do not volunteer if you feel sick or have symptoms.
Volunteer Updates  ↓
Volunteer Update: March 17, 2020
This page last updated Mar 18, 2020 8:02pm PDT