Remote Access Information

For staff who are considering transitioning to a Work From Home, please review the Working From Home Privacy/Security Checklist with your manager to determine if you're set to work remotely. 

VCH/PHC Remote Access Environment Update - March 25, 2020

As of March 25, the VCH/PHC Remote Access Environment (access.vch.ca) has been updated with the addition of a second Citrix Access option. If you already have access to the old access.vch.ca, you now also have access to the new remoteapps.healthbc.org option , which provides a faster and more efficient user experience.
 
The new option has a different log on screen. You will still need to enter your username and SafeNet PIN + token, but note that you will also need to:
1.       Select your domain (INFOSYS) when entering your username
2.       Enter your network Password


 

Remote Access Options: What do you need to do your work from home?

As technical resources are limited (such as number of Health Organization laptops, remote access capacity, etc.), staff who work from home should choose the remote access solution that uses the best resources for their needs. Doing so conserves resources for others.

There are several different remote access options, each with different features, requirements, and advantages/limitations. Here are some common scenarios and the corresponding recommended solution to use:

Email & Calendars (Outlook) & Skype for Business Only
Recommended Solutions:

1. If you already have a personally assigned HO laptop, use Outlook on your laptop from home (page 3), OR
2. Use Webmail: https://webmail.healthbc.org 

This solution will allow you to:

  • Access your email box and calendar, including shared mailboxes and delegates
    • (Note: access to email archives is not available)
  • Use formatting features in emails (such as bold, underline, coloured text, etc)
  • Join Skype for Business meetings and send/receive Skype for Business instant messages

Did you know?

  • Webmail was revamped in early 2019 with additional functionality. Most commonly used features in Outlook are available in Webmail. Try right-clicking for expanded options.
  • If you are using an HO laptop, you do not need to use Webmail. You can use Outlook directly.

What you will need: 

  • Personal computer with internet access
  • VCH/PHC users only: Activated SafeNet MobilePass on your smartphone: shows a six-digit code (token)

  • Skype for Business meetings: after clicking Join Skype Meeting, you will need to install the Skype Meetings App (web). 

Microsoft Office (Word, Excel, etc), Adobe Acrobat: Creating & Editing Personal Work Files Only
Recommended Solution: Use a HO laptop from home

This solution will allow you to:

  • Access to Microsoft Office (Word, Excel, Powerpoint, Outlook, etc), Adobe Acrobat (including the Pro version if installed), and Skype for Business
  • Access any folders/files saved directly on your desktop (not shortcuts) 

This solution on its own will NOT allow you to:

  • Access the internal HO network (internal sites like intranet sites, shared drives, and web applications such as PeopleSoft)
  • Access clinical applications (e.g. CST Cerner, SCM, CareCast)

Did you know?

  • Files saved on the desktop can be opened and saved remotely. Any files saved or changed on the desktop while the laptop is off the HO network are synchronized back to the HO network when the laptop is brought back and connected to the network
  • Laptops will not receive software installations or updates while it is off the HO network

What you will need:

  1. An internet connection for the laptop to connect to (Wi-Fi or wired)
  2. Have logged on to the laptop recently while on the HO network. This allows the laptop to save your network login & password and Desktop files for use outside the HA network
Select Clinical & Business Systems
Recommended Solution: Remote access through https://access.vch.ca or https://remoteapps.healthbc.org 

This solution will allow you to access the following clinical & applications such as (but not limited to):

This solution will NOT allow you to:

  • Access to other clinical applications not listed such as CareCast, SCM, Scanned Charts, etc

Did you know?

  • Most physicians already have remote access to CST Cerner set up as part of training

What you will need:

  1. A computer (personal or HO laptop) with internet access
  2. Citrix Workspace App installed on the computer – it’s a free download. If using a HO laptop, this software is already installed.
  3. Activated SafeNet MobilePass on your smartphone: shows a code (token)

     

  4. Provisioned access to the Remote Access Environment (access.vch.ca or remoteapps.healthbc.org)
  5. In your Citrix Storefront: the icon for the application you are accessing

How to check if you already have access:

  1. In your web browser, go to https://access.vch.ca
  2. Enter your network username (without Infosys, vch, vrhb, phsabc) and your 4 digit PIN + SafeNet token (the code shown on the MobilePass app on your smartphone) and click Login

     

  3. See if you are able to log in.
  4. If you CANNOT login, then you do not have access. Request access through the IMITS Service Catalogue under I WANT REMOTE ACCESS -> Remote Access Requests.

    For Remote Access Required, select Remote Network Access

  5. If you can login, continue to the next step.
  6. You are now in your Citrix Storefront. Look to see if you have the icons for the clinical & business system you wish to access. Click on the icon to launch it to make sure you can access the application.

 

HA Internal Network: Shared Drives & Folders and Internal Sites* (e.g. HO Intranet, Sharepoint sites)
Recommended Solution: Office Desktop 2010 through https://access.vch.ca or https://remoteapps.healthbc.org

This solution will allow you to:

  • Access the HO network:
    • Internal sites accessed through Internet Explorer (e.g. HA Intranet sites, PeopleSoft, SharePoint) – see listing on next page*
    • Network / Shared Drives
    • Your personal home drive (H or U drive) including files on your Desktop
  • Use Microsoft Office, Adobe Acrobat Reader, and Internet Explorer 11

This solution will NOT allow you to:

  • Access Kronos ESP
  • Access any other applications (e.g. Tableau, Visio)
  • Transfer files directly between Office Desktop and your computer at home (including HA laptops). If you need to transfer files to your remote computer, consider using Outlook in Office Desktop to email files to yourself and open it using Webmail on your computer at home.

Did you know?

  • Office Desktop was improved in early 2019 to offer Office 2010 and Internet Explorer 11
  • Internet Explorer 11 is compatible with internal sites and most external sites
  • Your Desktop files are saved in your home (U) drive are can be accessed through Office Desktop 2010. Open the Profile folder, then the Desktop folder within it.

What you will need:

  1. A computer (personal or HA laptop) with internet access
  2. Citrix Workspace App installed on the computer – it’s a free download. If using a HA laptop, this software is already installed.
  3. Activated SafeNet MobilePass on your smartphone: shows a six-digit code (token)

  4. Provisioned access to the Remote Access Environment (access.vch.ca or remoteapps.healthbc.org)
  5. Provisioned access to the Office Desktop 2010 application in the Citrix Storefront

*Common Examples of Internal Websites accessed through Internet Explorer

  • PHC Connect / POD
  • PeopleSoft
  • SharePoint sites (our.healthbc.org/sites/)
  • Employee Directory
  • HR Connect
  • Docushare
  • WHITE.net
  • PSLS: Patient Safety Learning System
  • IMITS Service Catalogue

How to check if you already have access:

  1. In your web browser, go to https://remoteapps.healthbc.org
  2. Log on by entering your:

    Network username and select your domain (Infosys, vch, vrhb, phsabc)
    Network password
    4 digit PIN + SafeNet token (the code shown on the MobilePass app on your smartphone)

  3. See if you are able to log on.

    If you CANNOT login, then you do not have access. Request access through the IMITS Service Catalogue under I WANT REMOTE ACCESS -> Remote Access Requests.

    For Remote Access Required, select Remote Network Access

    Under Application Access, select VCH Microsoft Office

    If you can login, continue to the next step.
  4. This will take you to the Citrix Storefront. Click the Desktops icon at the top.

        9.Look for the Microsoft Office Desktop 2010 icon

If you see do not see this icon, you do not have access. Request access through the IMITS Service Catalogue under I WANT REMOTE ACCESS -> Remote Access Requests.

For Remote Access Required, select Remote Network Access

Under Application Access, select VCH Microsoft Office

Additional Applications that can only be accessed from a HO workstation (e.g. Kronos ESP, Tableau, Microsoft Visio, etc) 
Recommended Solution: Remote Desktop Connection through https://access.vch.ca or https://apps.phsa.ca

NOTE: As this solution provides an enhanced level of access to the internal network, this solution is restricted to specific use cases and must be approved by IMITS Security.

This solution will allow you to:

  • Fully access everything on a specific HA computer, as if you are physically sitting at the computer. This solution allows you to remotely control the HO computer.
  • Access any applications or tools not already covered (e.g. Kronos ESP, Tableau, SQL Server, etc)

Did you know?

  • Remote Desktop Connection is limited to a specific HO computer: works best if you do not generally share your workstation.
  • The computer you are remotely controlling needs to be on site and turned on (connected)
  • If your workstation is a HO laptop, then you cannot take it off site and use this solution as your laptop will not be connected to the network. Instead, leave your HO laptop on site and use your own personal computer to remotely connect to it.

What you will need:

  1. A personal computer with internet access
  2. Citrix Workspace App installed on the computer  – it’s a free download. If using a HA laptop, this software is already installed – no need to download.
  3. Your HA computer onsite and turned on, and not logged in by someone else
  4. Activated SafeNet MobilePass on your smartphone: shows a six-digit code (token)

  5. Provisioned access to the Remote Access Environment (access.vch.ca or remoteapps.healthbc.org)
  6. Provisioned access to Remote Desktop Connection application in the Citrix Storefront
  7. Provisioned Remote Desktop (RDP) access to your specific HA computer based on PC Name

How to check if you already have access:

  1. Note down your PC Name / VTAG (e.g. PC012345) – you will need this later.
  2. From a different computer (home computer or a different HO computer), in your web browser, go to https://access.vch.ca
  3. In your web browser, go to https://remoteapps.healthbc.org
    Log on by entering your:

    Network username and select your domain (Infosys, vch, vrhb, phsabc)
    Network password
    4 digit PIN + SafeNet token (the code shown on the MobilePass app on your smartphone)

  4. See if you are able to log on.
  5. If you CANNOT login, then you do not have access. Request access through the IMITS Service Catalogue by filling out two forms.

    I WANT REMOTE ACCESS -> Remote Access Requests.

    For Remote Access Required, select Remote Network Access

    Under Application Access, select PHSA Remote Desktrop (Icon only)

    I WANT REMOTE ACCESS -> Remote Desktop Protocol (RDP) Access

  6. If you can login, continue to the next step.

    You are now in your Citrix Storefront. Look for the Remote Desktop Connection icon 

  7. If you see do not see this icon, you do not have access. Request access through the IMITS Service Catalogue by filling out two forms.

    I WANT REMOTE ACCESS -> Remote Access Requests.

    For Remote Access Required, select Remote Network Access

    Under Application Access, select PHSA Remote Desktrop (Icon only)

    I WANT REMOTE ACCESS -> Remote Desktop Protocol (RDP) Access

     

    If you do see this icon, click on it to launch it and go to the next step.

  8.  If you do see this icon, click on it to launch it and go to the next step.

    1. You should see this prompt to enter a Computer

       

    2. Enter your PC Name/VTAG (e.g. PC012345)
    3. You will be prompted to enter your network login name and password.
    4. If you do not have access, you will receive a message indicating you do not have permissions. If you do have access, you will be able to remotely control your computer from within this window.
    5. If you see do not see this icon, you do not have access. Request access through the IMITS Service Catalogue by filling out two forms.

      I WANT REMOTE ACCESS -> Remote Access Requests.

      For Remote Access Required, select Remote Network Access

      Under Application Access, select PHSA Remote Desktrop (Icon only)

      I WANT REMOTE ACCESS -> Remote Desktop Protocol (RDP) Access

       

      If you do see this icon, click on it to launch it and go to the next step.

Alternatives for accessing work files and tools from outside the Health Organization network

If you do not yet have the access you need, consider some of the following alternative approaches:

  • Do most of your work at home and augment with brief occasional work visits to access the files & tools you need. For example, consider emailing a copy of the files you need to yourself and access them at home using Webmail or a Health Organization laptop.
  • Coordinate with a colleague who already has access: if one person in your department already has access to the files & tools needed, consider designating them as the person that will make updates/share files on behalf of those who don’t have access. For example, for shared drives/folders, those who don’t have access can email updated files to a designated person with access who will save them on the network.
This page last updated Mar 30, 2020 3:53pm PDT