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Support Line and Important Contacts

Staff COVID-19 Support line 

  • To support your mental health and wellness, a support line is available for staff and volunteers to speak with a colleague who is trained to provide Psychological First Aid (this is not a crisis line). Call 604.806.9925 or local 69925 – leave your name, number and a time for one of the trained volunteers to call you back. This line is also available to physicians and contracted services (IPS, Sodexo and Crothall). 
  • Your confidentiality is important and details of the conversation will not be shared; the only information shared will be to OH&S if services are required beyond what is offered so they can ensure you have the appropriate and ongoing assistance you need.

Mental Health & Wellness Support Contacts

  • BC Mental Health Network: There is a newly developing counseling network aiming to support BC residents struggling with her mental health during COVID-19, (called “BC COVID-19 Mental Health Network”). They are offering free, short term, 1:1 online or phone counseling. Potential clients are instructed to email bccovidtherapists@gmail.com to receive an appointment time. 
  • EFAP:  We also have an Employee & Family Assistance Program (EFAP) to support staff and physicians. EFAP is a free and confidential service available to all full-time part-time and casual employees of Providence, and your dependent family members. 

24/7 Telephone: 604-872-4929 or 1-800-505-4929 

General Inquiries: help@efap.ca

Website: www.efap.ca

If you would like some additional support for yourself or your team please contact Sandy Coughlin, Director of Occupational Health & Safety. 

This page last updated Apr 6, 2020 3:29pm PDT