• To alleviate some of the immense stress on staff and medical staff who are engaged in PHC’s COVID-19 response, here is a list of wellness supports to sustain us going forward. Check it out here:
  • To support your mental health and wellness, a support line is available for staff and volunteers to speak with a colleague who is trained to provide Psychological First Aid (this is not a crisis line). Call 604.806.9925 or local 69925 – leave your name, number and a time for one of the trained volunteers to call you back. This line is also available to physicians and contracted services (IPS, Sodexo and Crothall). 
  • Your confidentiality is important and details of the conversation will not be shared; the only information shared will be to OH&S if services are required beyond what is offered so they can ensure you have the appropriate and ongoing assistance you need.
  • If you would like some additional support for yourself or your team please contact Sandy Coughlin, Director of Occupational Health & Safety.
  • For a list of medical staff mental health & wellness resources, click here
  • We also have an Employee & Family Assistance Program (EFAP) to support staff. EFAP is a free and confidential service available to full-time part-time and casual employees of Providence, and your dependent family members (at this time, this service is not available to Physicians). A number of EFAP’s services are listed can be found here.
  • Starling Minds is a free mental health resource also available. More information can be found here.
  • UBC: Free mental health support available to all BC residents


Moral Distress at the time of COVID

Moral distress can occur when staff feel they are unable to “do the right thing” - to act and work ethically.  Some of us experience these feelings under normal working circumstances, like when we discharge patients to suboptimal conditions because of inadequate community resources or space pressures, or when cannot give our residents enough time and attention because we have to respond to other essential tasks.

During our current COVID-19 pandemic, the person and family centred care that is normally at the heart of our ethical practice will be challenged by the need to protect the health of the community at large. Because of this, clinical decisions will be made in a different way, with different ethical thinking and may result in outcomes that we would find unimaginable under normal circumstances.

When we experience moral distress, staff sometimes have difficulty sleeping and feel physically unwell, emotionally drained, frustrated and guilty.

In the days ahead, we may experience greater moral distress as our teams struggle to balance the interests of our residents and patients with public health considerations. It is important to attend to the feelings that arise and reach out to others to talk them through.

Some online resources that might be helpful include:

The PHC Ethics Services Team is available to support teams to work through moral distress, and can provide information about the COVID-19 Ethical Decision-Making Framework of pandemic response to increase understanding of this shift in ethical thinking. Staff can also receive help by calling the PHC COVID-19 Support Line at 604.806.9925 or ext 69925.


This page last updated Jul 15, 2020 12:21pm PDT