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Concerns from Patients

Please note that as things change rapidly, Q&As and guidelines will be updated. Review this website often to ensure you have the most up to date information or consult your leader if you have concerns or identify discrepancies. 

Will wearing a mask protect me/my patients and/or residents? 

Masks should be used by sick people to prevent transmission to other people. A mask will help keep a person's droplets in.

It may be less effective to wear a mask in the community when a person is not sick themselves. Masks may give a person a false sense of security and are likely to increase the number of times a person will touch their own face (e.g., to adjust the mask).

Health-care workers will wear surgical masks, eye protection and gowns in order to protect themselves and other patients. During health-care procedures in which aerosol sprays may be generated (for example, when giving certain inhaled medications), health-care workers should wear specialized masks. 

How can we protect patient confidentiality?  

​Protecting patient confidentiality is essential. Please follow routine privacy policy. Emails are not appropriate for sharing confidential patient information. Also be aware that group emails sent to colleagues can become public or be shared with media, which may fuel anxiety around unconfirmed rumours and cases.

We are reporting only when we get a positive case, but are not sharing private patient information with the public.​

This page last updated May 19, 2020 6:35pm PDT