Q&A for Volunteers
Please note that as things change rapidly, Q&As and guidelines will be updated. Review this website often to ensure you have the most up to date information or consult your leader if you have concerns or identify discrepancies.
- Do I need to wear a mask while volunteering to protect myself, the patients and/or the residents?
Yes, currently all active volunteers in acute care settings are required to wear a mask for the duration of their shift. Medical grade disposable masks will be provided to you. Reusable cloth masks are not to be worn during your shift. Please remember that you should stay home if you have any symptoms.
- If have any questions or concerns about workplace safety, who can I contact?
- Volunteers can contact their Coordinator of Volunteer Resources who can support them through this process and answer any questions they might have. Volunteers will also continue to receive updates through Better Impact as well as from their Coordinators of Volunteer Resources at their sites.
- What do I do if I think I have coronavirus disease?
- If you suspect that you might have COVID-19 please do not come in volunteer. The BC Centre for Disease Control has up to date information on symptoms and where to get tested. You can also call 8-1-1 to speak with a registered nurse to help answer any health-related questions.
- Volunteer Updates
Please check in with your Coordinator of Volunteer Resources or check http://www.providencehealthcare.org/volunteers for the most up to date information on Volunteering at Providence Health Care.
Volunteer Update: March 17, 2020
- COVID Basics
- Staff safety
- Restarting patient & client services at PHC
- Self-Isolating & Travel
- Compensation & Leaves
- Screening, Testing & Treating Patients
- COVID Testing for Staff/Medical Staff
- Concerns from patients
- Providence Town Halls
- Q&A For Long-Term Care Staff
- Q&A For Long-Term Care Residents & Families
- Providence Alerts (Texts)
- Q&A for Volunteers
- Q&A for Health Information Management Staff
If you need to reach PHC’s Infection Prevention and Control Team (IPAC), please call local 69357. Do not contact individual IPAC team members.