In response to the impact of COVID-19 on our patients, residents and their families, our current Wi-Fi supplier, TELUS, is generously offering Premium Public Wi-Fi at no charge at facilities across PHSA, VCH and PHC from now until July 31, 2020. This offer will help ensure our patients and residents stay in touch with their families and friends during this crisis.

By logging in to Premium Public Wi-Fi, users will experience improved performance. The steps to access Public Wi-Fi will remain the same:

  1. Open the Wi-Fi setting on your device

  2. Select “Public Wi-Fi” and then open your internet browser

  3. Select free Premium Wi-Fi.

Patients, residents and families who require support with the Public Wi-Fi or who need information on reimbursements for prepaid Wi-Fi can contact Datavalet Customer Service directly at 1-844-940-5123.

The investment made in our Wi-Fi expansion project has enabled us to provide Public Wi-Fi at more than 162 sites across PHSA, VCH and PHC. 

“I want to thank our Wi-Fi supplier, TELUS, for this free upgrade to Premium Public Wi-Fi to ensure our patients and families stay connected, with no limitations, during these unprecedented times,” says Ron Quirk, Executive Vice President, Digital Information Services & Innovation, PHSA.

For staff, clinicians and providers, please note there are no changes to health organization computers and medical devices that are currently connected to the clinical/corporate Wi-Fi (“vch-staff” / “phsa-staff”).

For more information about this generous offer from TELUS, including an updated Wi-Fi poster and ‘getting connected’ guide, staff can visit IMITS InfoCentre here.  


This page last updated May 1, 2020 5:33pm PDT