LEARNING AND QUALITY IMPROVEMENT RESOURCES
If you have time, we encourage you to utilize the resources listed below to learn more about quality and workplace improvement and patient safety.
Please visit the PHC Performance (Quality) Improvement intranet site for supporting tools and instruction sheets, particularly the PDSA Instruction Sheet and PDSA Worksheet (you must be logged into the PHC network to access): http://phc-connect/programs/performance/Pages/default.aspx
Watch for the next cohort of the PHC Quality Improvement Challenge:
The QI Challenge is an eight-month training program designed to help teams and individuals gain knowledge and skill while making an improvement in their work area. The next cohort will launch starting when it is safe to do so.
We encourage you to reach out to the Performance Improvement Team anytime you have ideas for improvement:
Liz Flores, Director Quality Improvement and Accreditation: firstname.lastname@example.org
Karl Newholm, Senior Performance Improvement Consultant: email@example.com
June Monthatawil, Administrative Assistant: firstname.lastname@example.org
Performance Improvement Consultants:
Karen Ann Boodle, Heart & Lung Program; Intensive Care Unit: email@example.com
Rana Garelnabi, Surgery: firstname.lastname@example.org
Cheryl Harris, Patient Access & Flow; Rehabilitation: email@example.com
Bruce Kung, Emergency Department: firstname.lastname@example.org
Meghan MacLeod, Medicine & Mental Health Programs: mmacLeod@providencehealth.bc.ca
Michale Makula, Long Term Care: email@example.com
Karl Newholm, Urban Health & Maternity: firstname.lastname@example.org
Ramses Prado, Palliative & Hospice Care; Renal Program: email@example.com
Framework for QI Projects at PHC
Take a course from the Institute for Healthcare Improvement (IHI) Open School:
- Samples of their online courses are free until May 31. Not sure where to start? We recommend QI 102, QI 104, and PS 101.
- Link: http://app.ihi.org/lmsspa/#/1431fa43-38e4-4e40-ab3b-7887d3254f72
Check out the updated BC Health Quality Matrix for BC’s shared definition of quality in health care:
Sharpen you QI skills with offerings from the BC Patient Safety & Quality Council.
Watch a past episode of Quality Café: https://bcpsqc.ca/blog/the-updated-bc-health-quality-matrix-is-here-see-whats-new/
Check out other resources from the BCPSQC, like the Culture Change ToolKit:
How to improve your work area — watch this video from Dr Mike Evans to get started:
Full version (11:09): https://www.youtube.com/watch?v=jq52ZjMzqyI
Shorter version (2:46): https://www.youtube.com/watch?v=ZqirNGE8w3g
We’ve put together a list of ideas for staff and leaders alike to pull from or be inspired by during a time when you may have an extra capacity or a pause in your day. We encourage employees to check-in with their leader to discuss the ideas below or, if you have any ideas you wish to contribute.
Courses on the Learning Hub
Update your site/job specific classes
Complete the Hand Hygiene Module
Update First Aid Skills
Register or learn more about a Leadership Course you would like to take
Microsoft Office Tutorials
Short Learning Activities for Staff
Short Learning Activities for Leaders
Useful Wellness links
We also encourage you to visit the Staff Support section on the COVID-19 website
If you need to reach PHC’s Infection Prevention and Control Team (IPAC), please call local 69357. Do not contact individual IPAC team members.