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Voicemail

Since making the transition to working remotely, have you changed your voicemail or checked your messages?

To do so, follow the steps below: 

  1. Call 604-806-9806
  2. Enter your five digit local 
  3. Enter your password
  4. You’ll be able to check your messages

To forward your work messages to cell or home phone

If you are at home and unable to forward your desk phone, you can be alerted to any messages left at on your desk phone by using the Call Pilot Tools Remote Notification feature through voicemail.

This feature will allow you to receive a call from directly from voicemail and will give you to option to log on and check the message when called. 

To set up this feature, call 604-806-9806, or follow the steps below.

How to set up remote phone notifications
 
  1. Call 604-806-9806.
  2. Enter your 6 digit local. 
  3. Enter your password.
  4. Press ‘85’.
  5. For Remote Notification Service press ‘2’.
  6. To setup notification press ‘5’.
  7. Enter the telephone number where you would like to receive the notification, followed by: ‘#’
    • Note: you must enter 9 and then the 10-digit phone number (e.g.-. 9-604-999-9999).
  8. If this number is for a telephone press ‘1’.
  9. Verify that the number is correct then press ‘3’ to go to the next step.
  10. The Default Message type will be for new voicemail messages. (You will receive a notification call to the phone number you programmed for any new messages left on your desk phone.) To go to the next step press ‘3’.
  11. Notification days: the default notification days are set to Monday to Friday. To change the notification days press ‘5’ and follow the prompts. To go to the next step press ‘3’.
  12. Notification time: the default notification time is between 9 a.m. – 5 p.m. To change the time period that you will receive notification calls press ‘5’ and follow the prompts. To retain the default time period press ‘3’ (If a voicemail message is left after your chosen notification period, you will receive a notification call as soon as the time you selected arrives. (e.g.- If you changed the notification time to 8 a.m. and 4 p.m. and your desk phone receives a voicemail message at 9 p.m., you will receive a notification call to your phone at 8 a.m. the next day.)
  13. Press ‘6’ to turn on Remote Notification feature.
How to turn off remote phone notifications
When you return to the office or if want to turn off remote notification follow these steps:
  1. Call 604-806-9806.
  2. Enter your ‘6’ digit local. 
  3. Enter your password.
  4. Press ‘85’.
  5. Press ‘2’.
  6. Press ‘2’ again to turn off.
This page last updated Mar 2, 2021 6:21pm PST