ACCESSING PHYSICIAN/ STAFF COVID-19 TESTING RESULTS
We understand how stressful it is to wait, but PLEASE DO NOT CALL VIROLOGY, MICROBIOLOGY OR THE GENERAL LAB for your personal COVID-19 testing results.
Positive results will be communicated out to staff and providers as soon as they are available.
Providence is reviewing other mechanisms to support timely report out of negative results as well. In yesterday’s PHC update the Virology Laboratory at SPH announced a new fully automated, high throughput testing method for COVID-19 which will help with turnaround times.
But every call that must be answered will divert resources away from the processing of the tests, therefore prolonging response time.
Lab leadership appreciates your support in not phoning directly for results.
If you need to reach PHC’s Infection Prevention and Control Team (IPAC), please call local 69357. Do not contact individual IPAC team members.