Support Line and Important Contacts

Staff COVID-19 Support line 

  • To support your mental health and wellness, a support line is available for staff and volunteers to speak with a colleague who is trained to provide Psychological First Aid (this is not a crisis line). Call 604.806.9925 or local 69925 – leave your name, number and a time for one of the trained volunteers to call you back. This line is also available to physicians and contracted services (IPS, Sodexo and Crothall).
  • Your confidentiality is important and details of the conversation will not be shared; the only information shared will be to OH&S if services are required beyond what is offered so they can ensure you have the appropriate and ongoing assistance you need.

Mental Health & Wellness Support Contacts

  • Canadian Mental Health Association - BC Chapter: COVID-19 Support
  • BC Mental Health Network: There is a newly developing counseling network aiming to support BC residents struggling with her mental health during COVID-19, (called “BC COVID-19 Mental Health Network”). They are offering free, short term, 1:1 online or phone counseling. Potential clients are instructed to email to receive an appointment time. 
  • EFAP:  We also have an Employee & Family Assistance Program (EFAP) to support staff and physicians. EFAP is a free and confidential service available to all full-time part-time and casual employees of Providence, and your dependent family members. The Homewood Health EFAP is a professional, confidential, and proactive service to support you with a wide range of personal, family, and work-related concerns. Through this program, you and your immediate dependent family members have access to a full range of health and wellness services. For more information, visit thier website or click here for an overview of services.

Homewood Health: EFAP Program: 

  • 24 hours a day 7 days a week 365 days of the year. 
  • Everyone is guarantee Confidentiality within the limits of the law including your employer. 
  • Will match you to a counselor to suit your needs for short term solutions and if need longer term support, counsellors will refer to community based resources for your needs. 



  • 1-800-663-1142 (24/7)
  • TTY: 1-888-384-1152 
  • International: (Call Collect) 604-689-1717

If you would like some additional support for yourself or your team please contact Sandy Coughlin, Director of Occupational Health & Safety. 

This page last updated Jun 21, 2021 1:16pm PDT