Remote Access Options: What Do You Need To Work From Home?

There are several different remote access options available for staff to work from home. Staff can access PHC systems and applications from a personal computer or a Health Authority issued laptop. The guide below outlines how to access each system. Each drop down is divided up into the following sections: From a Personal Computer, From a Health Organization Issues Laptop, and From a Smartphone (only applicable to the first two drop downs). Please review the section that suits your needs and work from home setup.

PHC Email & Calendars

From a Personal Computer 

Access Webmail at https://webmail.healthbc.org from your browser. 

This will allow you to: 

  • Access your email box and calendar, including shared mailboxes and delegates.  
  • Access to email archives is not available. 

What you will need:  

If you would like to use full Microsoft Outlook or need access to network files, please refer to the Internal Websites, Network Drives / Files & Microsoft Office below. 

From a Smartphone 

Connect a smartphone email app (e.g. Mail, Gmail, Samsung Email, Boxer, etc) with PHC email. 

This will allow you to: 

  • Access your email box and calendar.  
  • Access to shared mailboxes, delegates, and archives are not available. 

What you will need:  

  • An iOS or Android smartphone or tablet, with an email app.  
  • Agree to apply security settings on your phone: passcode of at least 4 characters, automatic screen lock of 10 minutes or less. 
  • Select your device type below for instructions to complete the set up: 

From a Health Organization Issued Laptop 

Use Outlook directly from the laptop. 

This will allow you to: 

  • Access your email box and calendar, including shared mailboxes and delegates.  
  • Access to email archives is not available. 

What you will need:  

Have logged on to the laptop recently while on the HO network. This allows the laptop to remember your network login & password, for use while outside the HA network 

 

Skype for Business

From a Personal Computer 

Option 1: Use Microsoft Office Desktop 2016 from Citrix Remote Access: https://remoteapps.healthbc.org . Click here for instructions on how to access. 

Once logged in to Office Desktop 2016, double click the Skype for Business 2016 icon to sign in to Skype for Business. 

This will allow you to: 

  • Access Skype for Business for instant messaging and join online meetings (with no audio/video). 
  • Also access Microsoft Office applications (Outlook, Word, Excel, etc) and network drives. 
  • Also access internal network sites such as PHC Connect, PeopleSoft, Sharepoint, PSLS, etc. 

What you will need:  

  • Registered for Microsoft Authenticator on your smartphone. If not already registered, click here for instructions
  • Citrix Workspace App installed on your computer – it’s a free download
  • Provisioned access to Citrix Remote Access Environment (remoteapps.healthbc.org) and the Microsoft Office Desktop 2016 icon in your Citrix Storefront.  

How to check if you already have access (and request access if you don’t): 

  • Follow the login instructions listed here to try to access Microsoft Office Desktop 2016. 
  • If you cannot login or do not have the Microsoft Office Desktop 2016 in your Citrix Storefront, request access through the IMITS Self-Service Portal (from within the HO network). 
  • Search for the Remote Access Request form 
  • On the form, for Remote Access Required, select Remote Network Access 
  • Under Application Access, type in Microsoft Office Desktop 2016 

Option 2: Online Meetings: dial in via telephone or join the online meeting from your personal computer browser. 

  • Right click on the Join Skype Meeting link and select Copy Hyperlink.  
  • Paste the link into your browser and hit Enter 
  • You will be prompted to install the Skype Meetings App (web) on your computer (one-time). Follow the steps  
    • After installing the Skype Meetings App, you will see a prompt like this when joining the meeting 
    • Select Sign in if you are from the organizer’s company. Login using your Infosys\username and network password. 

From a Smartphone 

Download and install the Skype for Business app from the iOS App Store or Android Google Play Store. 

This will allow you to: 

  • Access Skype for Business for instant messaging and join online meetings with audio & video directly from within the app. 

What you will need:  

  • An iOS or Android smartphone or tablet.
  • Connect your smartphone or tablet to a wifi connection.

From a Health Organization Issued Laptop 

Use Skype for Business directly from the laptop. 

This will allow you to: 

  • Access Skype for Business for instant messaging and join online meetings with audio & video, using the built in microphone and webcam. 

What you will need:  

  • Have logged on to the laptop recently while on the HO network. This allows the laptop to remember your network login & password, for use while outside the HA network.
Internal Websites, Network Drives / Files & Microsoft Office 

From a Personal Computer 

Use Microsoft Office Desktop 2016 from Citrix Remote Access: https://remoteapps.healthbc.org . Click here for instructions on how to access

Once logged in to Office Desktop 2016, Google Chrome is available for internal websites. The This PC icon is available to access network drives.  

This will allow you to: 

  • Access internal network sites such as PHC Connect, PeopleSoft, Sharepoint, PSLS, etc 
  • Access Microsoft Office applications (Outlook, Word, Excel, etc) and network drives 
  • Also access Skype for Business for instant messaging and join online meetings (with no audio/video) 

What you will need:  

  • Registered for Microsoft Authenticator on your smartphone. If not already registered, click here for instructions
  • Citrix Workspace App installed on your computer – it’s a free download
  • Provisioned access to Citrix Remote Access Environment (remoteapps.healthbc.org) and the Microsoft Office Desktop 2016 icon in your Citrix Storefront.  

How to check if you already have access (and request access if you don’t): 

  • Follow the login instructions listed here to try to access Microsoft Office Desktop 2016. 
  • If you cannot login or do not have the Microsoft Office Desktop 2016 in your Citrix Storefront, request access through the IMITS Self-Service Portal (from within the HO network). 
  • Search for the Remote Access Request form 
  • On the form, for Remote Access Required, select Remote Network Access 
  • Under Application Access, type in Microsoft Office Desktop 2016 

From a Health Organization Issued Laptop 

Launch Citrix Gateway VPN from the laptop and sign in. 

This will allow you to: 

  • Access internal network sites such as PHC Connect, PeopleSoft, Sharepoint, PSLS, etc.  
  • Access network drives and files. 
  • Also access any clinical applications. 

What you will need:  

  • Have logged on to the laptop recently while on the HO network. This allows the laptop to remember your network login & password, for use while outside the HA network. 
  • Citrix Gateway VPN installed on the laptop – look for the desktop icon. If not installed, have the laptop connected to the HO network and follow instructions here to install it. 
  • Registered for Microsoft Authenticator on your smartphone. If not already registered, click here for instructions
Citrix Clinical Apps

From a Personal Computer 

Access your Citrix Storefront through Citrix Remote Access: https://remoteapps.healthbc.org. 

This will allow you to: 

  • Access clinical applications through your Citrix Storefront. Common examples: CST Cerner, CareConnect, PARIS, Computrition. 
  • Access to SCM is not available through this method – see All Other Systems below. 

What you will need:  

  • Registered for Microsoft Authenticator on your smartphone. If not already registered, click here for instructions
  • Citrix Workspace App installed on your computer – it’s a free download
  • Provisioned access to Citrix Remote Access Environment (remoteapps.healthbc.org).  

How to check if you already have access (and request access if you don’t): 

  • Follow the login instructions listed here to try to access your Citrix Storefront and clinical application 
  • If you cannot login, request access through the IMITS Self-Service Portal (from within the HO network). 
  • Search for the Remote Access Request form. 
  • On the form, for Remote Access Required, select Remote Network Access. 

From a Health Organization Issued Laptop 

Launch Citrix Gateway VPN from the laptop and sign in. 

This will allow you to: 

  • Access any clinical applications. 
  • Also access internal network sites such as PHC Connect, PeopleSoft, Sharepoint, PSLS, etc.  
  • Also access network drives and files. 

What you will need:  

  • Have logged on to the laptop recently while on the HO network. This allows the laptop to remember your network login & password, for use while outside the HA network 
  • Citrix Gateway VPN installed on the laptop – look for the desktop icon. If not installed, have the laptop connected to the HO network and follow instructions here to install it. 
  • Registered for Microsoft Authenticator on your smartphone. If not already registered, click here for instructions
All Other Systems & Applications (e.g. Kronos ESP, SCM, Microsoft Visio, etc)

From a Personal Computer 

Access Remote Desktop through Citrix Remote Access: https://remoteapps.healthbc.org 

This will allow you to: 

Fully access everything on a specific HO computer, as if you are physically sitting at the computer by remotely controlling it. 

Access any systems or applications not already covered (e.g. Kronos ESP, SCM, Tableau, SQL Server, etc). 

What you will need:  

  • Registered for Microsoft Authenticator on your smartphone. If not already registered, click here for instructions
  • Citrix Workspace App installed on your computer – it’s a free download
  • Provisioned access to Citrix Remote Access Environment (remoteapps.healthbc.org).  
  • Your HO computer onsite, turned on, and not in use by someone else.
  • Remote Desktop – Citrix icon in your Citrix Storefront.
  • Provisioned Remote Desktop (RDP) access to a specific HO computer, based on PC Name. 

How to check if you already have access (and request access if you don’t): 

  • Follow the login instructions listed here to try to access your Citrix Storefront. 
  • Look for the Remote Access – Citrix icon in your Citrix Storefront.
  • If you cannot login or do not have the Remote Access – Citrix icon, request access through the IMITS Self-Service Portal (from within the HO network). 
  • Search for the Remote Access Request form.
  • On the form, for Remote Access Required, select Remote Network Access.
  • For Application required, select PHSA Remote Desktop (icon only). 
  • Click on the Remote Desktop – Citrix icon, you will be prompted to enter a Computer. Enter the PC Name/VTAG of your HO computer (e.g. PC012345). 
  • If you receive a message that you do not have access, request Remote Desktop access through the IMITS Self-Service Portal (from within the HO network). 
    • Search for the Remote Desktop Protocol (RDP) Access form.
    • When asked for User workstation Host Name, enter the PC Name/VTAG of your HO computer.

From a Health Organization Issued Laptop 

Launch Citrix Gateway VPN from the laptop and sign in. 

This will allow you to: 

  • Access all applications installed on the laptop.
  • Also access internal network sites such as PHC Connect, PeopleSoft, Sharepoint, PSLS, etc.  
  • Also access network drives and files.

What you will need:  

  • Have logged on to the laptop recently while on the HO network. This allows the laptop to remember your network login & password, for use while outside the HA network 
  • Citrix Gateway VPN installed on the laptop – look for the desktop icon. If not installed, have the laptop connected to the HO network and follow instructions here to install it. 
  • Registered for Microsoft Authenticator on your smartphone. If not already registered, click here for instructions

 

This page last updated Sep 15, 2020 2:13pm PDT