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FROM THE DAILY SCAN: SURGICAL TEAM CREATES SOLUTIONS FOR HARD OF HEARING PATIENTS AS MASKS LEAVE LIP-READERS IN THE DARK

Since the COVID-19 pandemic hit, the essential use of face masks and gloves has had a significant impact on interactions between patient and carer. After a cochlear implant patient expressed that she couldn’t understand anyone because she usually reads lips and everyone was wearing masks, the Surgical Day Care team took quick action improve the patient experience.

Surgery nurse Virginia Carlton reached out to the BC Chapter of the Canadian Hard of Hearing Society, who provided with a hard of hearing toolkit for the team at St. Paul’s. Virginia took this kit and built on it, adding and customizing contents, with the end result of a Hard of Hearing Bin and a unit policy to support the practice moving forward.

“As it was a cochlear implant patient, we endeavored to have something in place quickly before our next cochlear implant patient came to the hospital,” says Virginia.

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This page last updated Apr 30, 2021 5:22pm PDT