IMPROVED: SERVICE DESK LONG WAIT TIMES

The service desk phone line wait times have been reduced.

Please remember alternate, self-service methods to log your ticket:

• Email the service desk at:

  • PHSA: servicedesk@phsa.ca 

  • PHC: servicedesk@vch.ca 

  • VCH: servicedesk@vch.ca

• Make a catalogue request or report an incident on the new self-service portal. To report an incident:

  • Visit the self-service portal: https://healthbc.service-now.com/

  • Select Report an incident

  • Fill out the location, contact number and short summary when prompted

• Access some time-saving tips to resolve the most common issues: http://imitsinfocentre.healthbc.org/resources/how-do-i 

When you call the Service Desk, please remember your options:

• For password resets: press 1. 

• For Clinical Application Support (currently experiencing lower wait times): press 2. This option supports clinical applications, including:

  • Cerner 

  • GE CareCast

  • CareConnect

  • Sunset

  • CAIS

  • PARIS

  • PROFILE EMR

• Mobile device (iPhone, android and LTE tablet) support: press 3

• For all other general tech support, please remain on the line or leave a voicemail when prompted.