IMPROVED: SERVICE DESK LONG WAIT TIMES

The service desk phone line wait times have been reduced.

Please remember alternate, self-service methods to log your ticket:

When you call the Service Desk, please remember your options:

  • For password resets: press 1. 

  • For Clinical Application Support (currently experiencing lower wait times): press 2. This option supports clinical applications, including:

    • Cerner 

    • GE CareCast

    • CareConnect

    • Sunset

    • CAIS

    • PARIS

    • PROFILE EMR

  • Mobile device (iPhone, android and LTE tablet) support: press 3

  • For all other general tech support, please remain on the line or leave a voicemail when prompted.

This page last updated Jul 30, 2020 6:16pm PDT