IMPROVED: SERVICE DESK LONG WAIT TIMES
The service desk phone line wait times have been reduced.
Please remember alternate, self-service methods to log your ticket:
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Email the service desk at:
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PHSA: servicedesk@phsa.ca
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PHC: servicedesk@vch.ca
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VCH: servicedesk@vch.ca
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Make a catalogue request or report an incident on the new self-service portal. To report an incident:
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Visit the self-service portal: https://healthbc.service-now.com/
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Select Report an incident
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Fill out the location, contact number and short summary when prompted
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Access some time-saving tips to resolve the most common issues: http://imitsinfocentre.healthbc.org/resources/how-do-i
When you call the Service Desk, please remember your options:
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For password resets: press 1.
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For Clinical Application Support (currently experiencing lower wait times): press 2. This option supports clinical applications, including:
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Cerner
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GE CareCast
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CareConnect
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Sunset
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CAIS
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PARIS
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PROFILE EMR
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Mobile device (iPhone, android and LTE tablet) support: press 3
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For all other general tech support, please remain on the line or leave a voicemail when prompted.
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Questions?
Contact:
covid-19@providencehealth.bc.ca
If you need to reach PHC’s Infection Prevention and Control Team (IPAC), please call local 69357. Do not contact individual IPAC team members.