On behalf of Providence Health Care, we are pleased to announce that Homewood Health will be providing Providence staff with enhanced services through our Employee and Family Assistance Program (EFAP) effective September 1, 2020.

This change in EFAP service providers is part of our ongoing commitment to the highest level of program delivery, cost effectiveness and follows a thorough review of current EFAP services. 

For staff and their family members who are currently receiving EFAP services, there will be no disruption to those counselling services; staff and family members may continue to see their EFAP Counsellor until its clinical completion.  

Recognized for its clinical quality, professional standards and ability to provide service excellence in the field of employee health and well-being, Homewood Health has been providing high quality, comprehensive Employee Assistance Programs for more than 40 years.

From September 1 onwards, all employees and family members who would like to access EFAP services, can contact Homewood Health at any time of day and any day of the year (24/7/365) toll-free at: 1-800-663-1142.

Employee participation in EFAP will continue to be anonymous and confidential.

For staff who have additional questions, please see the Q+A below.

I am satisfied with the current EFAP provider. Why did Providence switch service providers?

Providence staff live in all pockets of our province. Homewood Health has a larger contingent of qualified counsellors who are located throughout BC and therefore better able to service our staff who live outside of the Lower Mainland.  What’s more, Homewood Health offers more online resources and programs that are accessible free of charge for all staff 24/7. These include Life Smart Coaching, Life Balance Solutions , Health Smart Coaching Services, Career Smart Coaching Services, Online Services – Homeweb and access to specialists for assessments and treatment (at an additional charge).

I am currently seeing an EFAP counsellor. What will happen with my remaining sessions?

Staff will continue to work with their current counsellor until clinical closure is reached. The change in service providers will not affect those who are currently receiving services (i.e., staff will not have to change counsellors mid-stream).  Those currently receiving services may continue until the end of November 30, 2020 – if clinical closure is not achieved by that date, arrangements will be made on a case-by-case basis to have services continue for a short term. 

Why is Providence making this change now in the midst of the COVID-19 pandemic?

We understand that changing EFAP providers in the middle of the COVID-19 pandemic may cause some staff increased anxiety. Please be assured that Homewood Health is ready to help those staff that need it. They have a great deal of online resources available to all staff that can be accessed at any time and from anywhere – it doesn’t have to be from a work computer.  

Homewood Health will be providing PHC with COVID-19 specific resources, addressing issues such as how to speak to children about the virus, how to address the fear of the unknowns of this virus and how to build resilience in the face of a pandemic that has been going on for months and currently has no end.  

Will any of the current EFAP services no longer be offered?

No. There will be no removal of any current EFAP services. Homewood Health offers many more programs and services than the current service provider.

For more information about Homewood Health, please see the list of updated services and resources on EFAP’s overview page or visit

If you have any further questions, please contact Sandy Coughlin, Director, Occupational Health & Safety via email at or via phone call:

  • Office: 604.806.8635 

  • Cell: 604.341.6272.

Please note: This message is submitted and shared on behalf of Sandy Coughlin, Director, Occupational Health & Safety, PHC. 

This page last updated Aug 13, 2020 5:42pm PDT